Shipping / Return Policy
ISLAND HOME POLICY
Island Home Policy Information
We currently ship to physical addresses within the contiguous 48 United States. We do not ship to P.O. Boxes.
In-stock merchandise will be processed and shipped in 3-5 business days in most cases. You will be notified via email if there are any delay's. Packages are shipped via our preferred carrier, UPS Ground. Large furniture items are shipped directly from the manufacturer, and are subject to different transit times. We will contact you via email with expected delivery time on larger items.
Expedited shipment is available for customers who need their order in a rush. Costs vary greatly based upon weight and destination so please call for details.
You have 7 days from time you receive your merchandise to request an RMA (Return Merchandise Authorization). You then have 7 business days to return the merchandise once you have your RMA. Please email us at email@example.com or by phone at 561-832-6244. Special orders may NOT be returned. These include furniture, accent furniture and lamps. Please contact us if you have any questions about an items eligibility for return.
Island Home is not responsible for manufacturer delays or slight variations in color.
Return eligible merchandise must be in original unused/unworn condition. All returns must include all tags, parts, packing slip etc. Only LIKE NEW items may be returned. We reserve the right to refuse any merchandise we do not feel is LIKE NEW.
Please write your RMA on your packing slip when making a return. Please insure your return for the full amount as Island Home is not responsible for damaged or lost merchandise when you return.
All Sales Final. No exceptions.
DAMAGES IN TRANSIT:
Unfortunately, this happens from time to time. Please keep all boxes and packing materials so that the carrier may inspect the delivery. THIS IS VERY IMPORTANT. Please contact Island Home immediately at 561-832-6244.
Please contact us at firstname.lastname@example.org. We require a business card and resale certificate in your state.